Refund Policy

Thank you for supporting People for Animals Guwahati (referred to as “PFA Guwahati”) and our animal rescue efforts. We deeply appreciate your contribution. Please read our refund policy carefully before making a donation:

  1. Donation Refunds: All donations made to PFA Guwahati through our website at www.pfaguwahati.org are considered voluntary and non-refundable. Once a donation has been processed, it cannot be refunded, unless there has been an error in processing the donation.
  2. Error in Donation Processing: In the event of an error or mistake in the processing of your donation, such as a duplicate transaction or an incorrect amount charged, please contact us immediately at pfaguwahati@gmail.com. We will investigate the issue and make every effort to rectify it promptly.
  3. Unauthorized Use: If you suspect unauthorized use of your credit card or other payment methods for a donation to PFA Guwahati, please notify your financial institution immediately and contact us at pfaguwahati@gmail.com. We will cooperate fully in resolving the issue and take appropriate actions as required.
  4. Transparency and Accountability: PFA Guwahati is committed to transparency and accountability in its financial operations. We provide regular updates and reports on how your donations are utilized to support our animal rescue initiatives. You can reach out to us at pfaguwahati@gmail.com if you have any questions or concerns regarding the use of your donation.
  5. Modification of Refund Policy: PFA Guwahati reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on the website.

If you have any further questions or require assistance regarding our refund policy, please contact us at pfaguwahati@gmail.com.

Thank you for your understanding and continued support.

Last updated: 15th July, 2023